📦 Lead Management Dashboard

Role: Assistant Product Manager

• Unified lead tracking from multiple vendors into a single dashboard.
• Automated CRM workflows (Zoho, Leadsquared), reducing lead leakage by 30%.
• Enhanced lead quality with custom filters and export options.

🔍 KYC Automation Workflow

Problem: Manual KYC caused delays & errors.

Solution:

• Designed an automated KYC module with real-time Aadhaar/PAN validation.
• Built rejection handling logic and document reusability features.

Impact:Reduced TAT by 40%, improved accuracy and compliance.

🛠️ Omnichannel Support Module Migration

Goal:Improve ticket resolution experience for support teams.

• Migrated support system to a centralized platform.
• Introduced SLAs, escalation workflows, and reporting dashboards.
• Enhanced visibility and reduced overdue tickets significantly.

4+ Years of Product Management Experience

• Hands-on experience managing a wide range of digital products from initial concept to successful launch and iteration.

Expertise in KYC, Onboarding & Lead Management Systems

• Specialized in designing and optimizing KYC flows, physical verification, and automated lead delivery systems to enhance operational efficiency and user experience.

B2B & B2C SaaS Environments

• Proven success in managing scalable SaaS platforms across both B2B and B2C domains with a focus on reliability, user satisfaction, and revenue growth.

Cross-Functional Leadership & Agile Execution

• Experienced in leading sprints, collaborating with engineering, design, and sales teams, and aligning product strategy with business goals.

Data-Driven Decision Making

• Skilled in leveraging tools like SQL, Mixpanel, and Google Analytics to make informed product decisions and track success metrics.

Growth Mindset & User-Centric Thinking

• Committed to continuous improvement, experimentation (A/B testing), and building intuitive solutions that truly resonate with users.

✅ KYC Flow Automation & UX Revamp

Challenge:Delays in vendor onboarding due to manual uploads.

Result:Introduced smart upload reminders, rule-based validation, and memory-based reuse.

• Onboarding time reduced by 30%
• Improved document accuracy

🚨 Escalations Dashboard for Support Tickets

Problem: Delayed resolution of support tickets.

Solution: Implemented SLA-based ticket escalation visibility for CS managers.

• Improved SLA adherence from 65% to 92%
• Enhanced customer support efficiency

🔁 Optimized Onboarding for SaaS Users

Challenge:High drop-off during sign-up flow.

Result:Simplified registration and integrated guided tutorials.

• Increased onboarding conversion by 25%
• Improved user retention by 15%